Tuesday, September 22, 2026 | 12:00-1:00 PM
(UTC-05:00) Eastern Time (US & Canada)
Inspections tell you what went wrong yesterday, but they don’t ensure better outcomes tomorrow. Real, lasting improvement comes from understanding and refining the processes behind your results.
Customer satisfaction surveys are a great starting point, but without measuring the components that drive high-quality service, they can only tell you so much. That’s where Continuous Quality Improvement (CQI) comes in.
In this session, Bob Anderson, Facility Management Consultant at Roth IAMS, will walk you through how to build a practical, internal CQI plan that meaningfully elevates service delivery for your organization.
Building a strong CQI program is a journey, not a switch you flip overnight. If results change dramatically all at once, that’s a sign of a broken process — NOT an improved one. The goal of this session is to help you define clear, measurable standards and build a culture of continuous, sustainable improvement over time.
Presenter
Manager, Facility Management Consulting
Unlock expert insights, connect with industry leaders, and elevate your understanding of integrated asset management.
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